Account F.A.Q.

Question: How can I access my control panel?

Answer: We provide multiple access addresses in your welcome email message, including an address you may access while you are waiting for your DNS changes to take hold.

Your default method will be: http://yourdomain.com/cpanel

Question: Where can I updating billing information or submit support requests?

Answer: Via our account manager: https://accounts.dec2gmedia.com

Question: How can I upgrade my account? Is it seamless?

Answer: You may upgrade your account and/or billing cycles at any time, and it is completely seamless. Please submit a request via https://accounts. dec2gmedia.com

Question: How do I request to have my site moved from my previous provider?

Answer: Simply put in a support ticket via https://accounts.dec2gmedia.com and supply us with your previous control panel IP address, username and password.

Question: Do you support frontpage extensions?

Answer: Yes, we fully support Frontpage 2000, 2002 and 2003. If you wish to use frontpage please request to have the extensions enabled for your domain via a support ticket.